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Email Us: 1987hub@gmail.com
Mediq87 – Standard Operating Procedure (SOP) for Booking Consultations
Your health, in expert hands — fast, easy, and trustworthy.
1. Initial Contact (WhatsApp-Based Booking)
•
Message us directly on WhatsApp.
Message us directly on WhatsApp.•Tell us clearly:
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What kind of medical help you need
What kind of medical help you need• Which doctor you prefer (if any)
Which doctor you prefer (if any)2. Share Your Timeline
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Let us know your preferred time for consultation.
Let us know your preferred time for consultation.•We aim to book within your chosen window.
3. Booking Confirmation
• We confirm your consultation slot.
We confirm your consultation slot.•
You’ll receive:
You’ll receive:•Doctor’s name
•Time & platform (video/audio/text)
•Meeting link (if applicable)
No booking fee is charged upfront.4. Consultation
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You will connect with a verified Mediq87 doctor.
You will connect with a verified Mediq87 doctor.•Expect expert care within 87 seconds (if available).
5. Post-Consultation: Payment
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You only pay after the consultation.
You only pay after the consultation.•
We only charge if you are satisfied with the service.
We only charge if you are satisfied with the service.•A secure payment link will be shared with you via WhatsApp.
Why Mediq87?
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Fast access to qualified doctors
Fast access to qualified doctors• WhatsApp-based ease
WhatsApp-based ease•
Pay only after satisfaction
Pay only after satisfaction•
Built for global and local patients alike
Built for global and local patients alikeCEO: Dr. Umer Qazi, MBBS MRCP (UK)
Mediq87 – SOPs for Medical Investigations
CEO: Dr. Umer Qazi, MBBS MRCP (UK)
Trusted medical care, simplified.
After Your ConsultationIf your doctor advises investigations or tests:
Option 1: Do it Your Way•You may choose any lab at your convenience.
•We support your freedom and comfort.
Option 2: Let Us Help•Prefer assistance? Just ask.
•Our team will book the tests for you with a trusted lab partner.
After You Get the Results1.Send your test results to us via WhatsApp.
2. We will:
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Review and respond within 2 hours (non-urgent)
Review and respond within 2 hours (non-urgent)•
Respond immediately for urgent concerns
Respond immediately for urgent concerns3. You’ll receive:
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Expert opinion
Expert opinion•
Clear next steps/treatment plan
Clear next steps/treatment plan This service is absolutely free. We’re always here to help — quickly, transparently, and without extra fees.Signed,
Dr. Umer Qazi
MBBS, MRCP (UK)
CEO – Mediq87
Updated Phone Consultation SOPs
Effective Immediately — For All Partner Doctors
Last Updated: July 2025
Why the Update?To ensure consistent, respectful, and patient-centered care, we’ve updated our phone consultation SOPs based on direct feedback from patients.
New Guidelines for All Phone Consultations
1. Minimum Duration
Each consultation must last at least 7 minutes, unless the patient clearly states they have nothing further to discuss and ends the call voluntarily.
2. Mandatory Ending Question
Before ending the consultation, doctors must ask:
“Are you happy to end the consultation?”
This ensures the patient feels heard and in control.
3. Reassurance is Required
Always provide brief verbal reassurance and ask if the patient has any new or remaining concerns.
4. End-of-Consultation Checklist
Before you close the session, confirm the following:
Explained the plan or next steps clearly Addressed all concerns respectfully Offered verbal reassurance Confirmed the patient is ready to end the call Implementation & Compliance
These SOPs are mandatory for all phone consultations conducted via mediQ87 and must be followed by all partner doctors. Failure to comply may affect partnership status.
Thank YouYour continued professionalism and care help us build a trusted, patient-first platform.
Together, we’re raising the standard of virtual healthcare in Pakistan and beyond.
For support or inquiries, contact us at: https://mediq87.com 
MEDIQ87 provides secure, convenient, and expert online medical consultations anytime, anywhere.
